Smart document management isn’t just about being organised, it’s about being compliant

In the first of our blogs to showcase the features of the Binder mortgage adviser CRM portal, we explore the importance of documenting the advice and products you offer your mortgage clients, and why having easy access to critical documentation is an essential part of being compliant.

As a mortgage adviser or mortgage broker, the journey you take with each of your clients to find the best mortgage is never a straightforward linear path. After understanding their needs and assessing their affordability there’s a raft of documentation, conversational threads and emails from various sources that all need filing in a systematic manner.

But as we know, it’s easier said than done, and when the mortgage market is as volatile as it is at the moment, with constantly changing rates and new offers being put on the table, you need to be agile, as well as organised.

From your financial adviser training, you’ll also know that being able to evidence the advice you give, and the audit trail of documents that it generates is essential for compliance with the Financial Conduct Authority, which offers very detailed advice on the reporting that is required to remain fully compliant.

Juggling a range of mortgage applications, visiting clients and managing the flow of information to and from banks or building societies can be stressful. But without a rigorous system to track every application, your professional life as a financial adviser can significantly eat into valuable family and leisure time. Paperwork can become an all-consuming part of what should be a rewarding job helping people buy their first, or next, home.

We know what the working life of a mortgage adviser feels like. No two days are the same, and every application is different. So we’ve created a simple-to-use, access anywhere mortgage CRM portal that provides a secure place to store documents, with no limit on the number of cases you can upload and manage.

Key features of Binder include:

• Simple request function to obtain documents from your client
• Encrypted storage means every document is safe and secure - and only accessible to the people that need them
• Live chat function means you can contact your clients in real time with your conversations kept safe and secure
• Role delegation feature offering specific user roles such as Account Holders, Advisers and Administrators - each with their own levels of access.

One of the great features of the live chat function is that it automatically stores your conversations, which is the kind of documentation that might ordinarily be lost in a live face to face conversation. So, as well as having all the formal paperwork digitally managed, live chats are simply filed alongside the case. This also avoids a mass of SMS texts, WApp messages and emails.

Why not see for yourself how Binder can help improve your workflow, as well as your work life balance, by signing up for a free trial. Once you’re a subscriber, there’s no limit to the amount of caseloads you can manage.

Find out more about how Binder could help to make your life easier here.

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